Job description
Are you a Team Supervisor and looking for new opportunities in Spain? Our client is waiting for you with a great opportunity to kick-start your career as a Dutch-speaking Supervisor and to join them for their exciting projects.
What you will do in this role? As a Supervisor on their team, you will:
- Monitor and report team performance
- Give agents feedback on their individual and motivate team members
- Keep track of each agent’s training
- Participate in the recruitment process close to HR Department
- Organize and optimize shifts
- Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
- Guide on selling techniques for complex outbound driven sales
- Maintain knowledge and expertise associated with applications specific to individual customers
Requirements:
- Are bilingual or proficient in Dutch plus advanced level of English
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
- Have excellent communication skills
- Have business knowledge and commercial awareness
- Have previous experience
- Can implement and manage change
- Have a high customer care orientation
- Possess IT knowledge
- Are able to develop personal and professional skills
- Have IT knowledge and skills
- Have business knowledge and are commercial drive
- Have fun facing challenges and overcoming unbeatable obstacles
What’s in it for you? In this role, our client offers benefits that help you support your unique lifestyle:
- Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you’ll be working on
- Career development programs, specialized courses, and language classes
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.
If this sounds like you, apply now!
